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Client Success Story
Twenty20 Management

Project at a glance

Adapting to technological and operational challenges is essential for any growing organization. This customer success story explores how Twenty20 Management partnered with DVD Networks (DVD) to enhance efficiency, foster connection, and support long-term success.


Being in the healthcare industry, HIPAA is obviously a forefront issue for us, and DVD Networks has really helped us make sure that we're compliant in everything that we're doing with our hardware, with our communications, and so that takes something off our plate. Making sure that HIPAA compliance is happening each and every day, 24/7.

Mike Williams, CEO, Twenty20 Management

The Challenge

Twenty20 Management, based in Blacksburg, Virginia, operates and manages senior housing communities across five states. Over its 18-year history, the company experienced significant growth, but a lack of IT support posed serious operational challenges.

With over 1,500 team members and a growing number of new communities, Twenty20 Management recognized the need for a technology overhaul. Twenty20 Management sought a trusted partner in DVD Networks to assess, modernize, and manage their IT systems.  

Quick Overview

Client

Twenty20 Management, a leading operator of senior housing communities in the United States.

twenty_20_management_logo
 
Industry

Senior Housing & Healthcare

Service Area

Virginia, West Virginia, North Carolina, South Carolina, Georgia (25 campuses total)

Impact

Implemented help desk support for 1,500+ team members

Upgraded campus-wide Wi-Fi systems for team members and residents

Consolidated IT infrastructure with Microsoft 365 for company-wide standardization

Ensured HIPAA compliance across all operations

Improved collaboration with the roll-out of Viva Engage platform for nearly 30 locations

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The Solution

Twenty20 Management partnered with DVD Networks to transform its outdated IT systems into a modern, streamlined infrastructure.

DVD introduced proactive support and enterprise-grade tools to enhance communication, operational efficiency, and security across the organization’s expanding footprint. With improved connectivity, unified platforms, cybersecurity training, and compliance measures in place, Twenty20 Management gained the technology foundation required to scale effectively and meet the needs of both employees and residents.

One thing that I really like that DVD provides us is the monthly security awareness training to all of our team members about the threats that exist out there. Right now, there are so many things that come at us each and every day, and having that education has really stopped some situations that could grow to a high level if it weren't for the knowledge that the team members now have.

Mike Williams, CEO, Twenty20 Management

Results

DVD Networks reduced downtime and improved productivity by centralizing support through a dedicated Help Desk. Upgraded Wi‑Fi delivered more reliable connectivity for employees and residents, while Microsoft 365 and Viva Engage unified communication across 30 locations.

The team also strengthened cybersecurity through monthly awareness training and proactive monitoring, helping Twenty20 Management maintain HIPAA compliance. With a standardized, scalable IT foundation in place, the organization was able to support continued growth and bring new properties online efficiently.

About DVD Networks

DVD Networks is a full-service technology integrator focused on Senior Living, Healthcare, and General Business verticals in Richmond, VA. Recognized as a great place to work by Richmond Times-Dispatch Top Richmond Workplaces and motivated to be every client’s best service provider, we pride ourselves on seeking first to understand client needs and then to be understood. We have experienced consistent growth and are proud to be included on the Inc. 5000 list of fastest-growing companies in America.

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modernize systems, improve collaboration, and ensure compliance.

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