October 19th, 2017 by admin
Dominion Voice and Data provides managed services that can be tailored to your specific needs. We can keep you current with trends, save you money, all while maximizing employee productivity.
Customer experience is a high priority in today's society and it can often be a pain point for some companies. Inefficiencies in call handling, messaging, and communication between employees and customers are an area always requiring refining and polishing.
Our managed services offer some solutions specific to this anomaly. We can provide transparency in the area of voice mail and unified messaging by providing users the ability to unify voice mail, e-mail, and fax in one location, allowing staff easy access, and shorter response time. Call center technology can reduce customer hold time by routing calls based on employee skill set. Call handling data can be compiled to allow effective resource allocation eliminating bottlenecks. Direct Inward Dialing (DID) provides personal telephone numbers without the need for an actual telephone line to your desktop.
Posted in: Solutions