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Between July of 2021 and January of 2023, DVD Networks completed 22 phone system upgrades for new and existing communities and 3 phone system deployments for new communities at Brightview Senior Living. This winning engagement is part of a larger and ongoing support relationship between DVD and Brightview.
Brightview tasked DVD Networks with replacement, training, and systems integration at each community. Every install was a unique challenge, as each site had been built at a different time and had a unique layout. The DVD team had to treat each upgrade as if it was an independent client environment.
To fulfill Brightview’s requirements and needs for future growth, DVD employed and constructed a cloud-hosted Mitel Unified Communications (UC) solution in a private data center environment. Mitel is a world-renowned brand in the telecommunications industry known for durable, innovative, and reliable products. All system engineering, design, and programming was implemented by DVD’s internal Voice Team, which is made up of Mitel-certified technicians and engineers.
Each of the existing Brightview communities had a unique infrastructure that required a tailored approach to each deployment. DVD employed the use of Mitel’s Phybridge/Streamline data over CAT3 switching devices, allowing Brightview to deploy IP-based phones without the need for costly re-cabling from CAT3 wiring to CAT6 wiring. This approach also significantly reduced installation time for the on-site crews and created standardization across all communities.
With Mitel UC, staff and communities can seamlessly share text, video calls, and audio calls within their community but also with other communities on the system. The system currently supports approximately 1,600 endpoints, including mobile phones and desk phones.
Brightview communities have seen a significant increase in features, capabilities, and capacity for future growth. Communities have given accolades to DVD for the team’s ability to:
DVD Networks is an IT Managed Technology Service Provider focused on Senior Living, Healthcare, and General Business verticals. Recognized as a great place to work and motivated to be every client’s best service provider, DVD prides ourselves on seeking first to understand client needs, and then to be understood.